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What you need to know
Before we look at your complaint you will need to have exhausted the organisation's own complaints procedure and have received a final response from them. Find out more about the complaint process.
Contact the organisations
HM Revenue & Customs
www.hmrc.gov.uk
Valuation Office Agency
www.voa.gov.uk
Insolvency Service
www.insolvency.gov.uk
HMT Pension Wise
https://www.pensionwise.gov.uk
Useful links
Tribunals Service
www.tribunals.gov.uk
Directgov
www.direct.gov.uk
(All links open in a new window)

Welcome to the Adjudicator's Office

The Adjudicator acts as a fair and unbiased referee looking into complaints about HM Revenue & Customs (HMRC), the Valuation Office Agency (VOA) and The Insolvency Service, across the United Kingdom.

It is a free and impartial service for all.


What we can and cannot help with   How to make a complaint
We investigate and help to resolve complaints from individuals and businesses who remain unhappy about the way their affairs have been handled.
The Adjudicator cannot consider disputes about policy or matters of law.

Find out more about what we can and cannot help with
  We can only consider a complaint once you have exhausted the organisation's own complaints procedure and have received a final response from them.
You must then write to us with the details of your complaint.

Find out more about how to complain

Latest updates

New Independent Adjudicator, April 2016

Helen Megarry has been announced as the successor to Judy Clements OBE, who will leave the role of independent Adjudicator in April when her term of office expires. Helen is currently the Deputy Housing Ombudsman for the Housing Ombudsman Service.

Press Release - 17 September 2015

The Adjudicator's press release for her 2015 Annual Report. Go to press releases

2014-15 Annual Report

The Adjudicator has published her latest Annual Report and 2015-16 Business Plan. Go to annual reports

More ...

Website survey

Tell us what you think of our new website. Go to the survey (link opens in a new window).

Case studies

We have added case studies covering all of the departments we deal with. Go to case studies

Picture of The Adjudicator Judy Clements OBE
The Adjudicator
Judy Clements OBE
Quick links
Tell us what you think of our new website (link opens in a new window)
Latest annual report
Case studies
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