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Welcome to the Adjudicator’s Office
The Adjudicator acts as a fair and unbiased referee looking into complaints about
HM Revenue & Customs (HMRC), the
Valuation Office Agency (VOA) and
The Insolvency Service,
across the United Kingdom.
It is a free and impartial service for all.
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What we can and cannot
help
with |
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How to make a
complaint
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We
investigate
and help
to
resolve
complaints
from
individuals
and
businesses
who
remain
unhappy
about
the way
their
affairs
have
been
handled.
The Adjudicator
cannot consider
disputes about
policy or
matters of law.
Find out
more
about
what we
can and cannot help
with |
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We can only
consider a
complaint once
you have
exhausted the
organisation's
own complaints
procedure and
have received a
final response
from them.
You must then
write to us with
the details of
your complaint.
Find out more
about how to
complain |
Latest updates
2011-12 Annual Report
We have published our report and
resource accounts.
Go to annual
reports
Unacceptable customer behaviour
We have published our policy on dealing with unacceptable customer behaviour.
Go to leaflets
Website survey
Tell us what you think of our new
website.
Go to the survey (link opens in a
new window).
Case studies
We have added case studies covering all
of the departments we deal with.
Go to case
studies
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